Experiencing any issue with your cowhide rug? we are here to help! We follow a 15 day warranty time period. This means that all products purchased and paid for by the buyer in full may be returned or exchanged within 15 days of delivery. If the product is returned within the time period, you can opt to exchange it for any other item of the same price or receive the product’s refund in full.

Products cannot be returned after 15 days of delivery. All of your returns must be unused and placed in a suitable packing in order to be processed. Please do not hesitate to contact our Exchanges/Refunds department for additional instructions (including your return label), and please do not forget to include a copy of the Return Authorization document as well.